Abstract
ISPs have moved to managed routers due to increased customer service calls with the question “What is my Wi-Fi password?” Managed routers allow complete remote management of a user’s home network and have facilitated customer service centers across ISPs. In this paper, we discuss the process of finding vulnerabilities in remotely managed routers, in particular those running on the Optimum network. We delve into the setup process for these routers, examine modifications that Optimum has made to an off-the-shelf router firmware, and highlight vulnerabilities in the routers examined.
